The after-sales department receives and feedbacks the problem
The technical department researches and proposes a solution
The problem is solved
Records the cause of the problem and the result of the treatment and provides preventive measures
The after-sales department archives
After-sales Service Process Rules
After the product is delivered, the customer will be asked regularly about the arrival and installation status.
During the project installation process, assist the customer to install smoothly. If the customer cannot install successfully, provide professional installation engineer on-site guidance to assist in the installation.
After the project is put into operation, regular return visits to the project operation status, timely follow-up of customer problems and assistance in solving.
Provide industry information and project upgrade information regularly to assist customers in project upgrades.
Description Of After-sales Core Advantages
We have set up a dedicated after-sales service center, dedicated mailbox for after-sales service: firstname.lastname@example.org, 24-hour after-sales hotline +86-577-88766685 to ensure smooth after-sales service.
Our after-sales service center team staff will set up one-to-one exclusive customers to carry out the full after-sales follow-up service, from the customer’s application for after-sales problems to the end of the after-sales problem solving.
After-sales service response efficiency is high, basic after-sales problems are answered within 1 hour, complex after-sales problems are responded to within 24 hours, solutions are provided, and services such as replacement parts are required to be shipped within 5 days, For unusually complex problems that require engineer’s door-to-door assistance, a local or customer's service agent will be sent to follow up on site within 7 days.